Terrible Customer Service - Damaged Products I am highly disappointed in Simmi, especially with being a returning customer. I tried to avoid posting a bad review in hopes to resolving my complaint. I had multiple emails with the representative Harmony, who did not solve the issue. I even asked to be connected with a supervisor and was not connected to one. My shipment came which had 8 boxes of shoes that were packaged in one thin plastic mailer. The mailer did not have padding and there was no extra protective packaging inside the mailer to prevent damage of the contents. The mailer had multiple holes in it upon arrival. Six of the boxes were damaged and one of the pairs of shoes were damaged. My shoes were shipped across the globe, so as the merchant there should be no reason to mail any product across the globe without properly packaging it with mailing/packaging material to prevent damage of the merchandise. My request was for six new boxes to be mailed to me and that was it. Harmony told me that Simmi could not replace the boxes and offered 20% off just for the one damaged shoe. Mind you, the discount would be worth pennies because the damaged shoe was inexpensive. Harmony also blamed the damage of the shoe boxes on the couriers multiple times, not once did Simmi take accountability for the way that it packages items that are shipped globally. I have never encountered this issue before with Simmi because my previous orders were in a shipment box versus a flimsy mailer bag. All I wanted was replacement boxes, I never received an answer as to what was the issue in sending new boxes. Harmony just repeatedly told me that they couldn’t. So, I’m just to accept this damage of these boxes? So I’m just supposed to anticipate damage to the product if I was to order in the future because Simmi only ships products across the globe in one plastic bag? I went back and forth with Harmony for over a week and some of my emails were not responded to for days. This is TERRIBLE customer service. All I wanted was replacement boxes!