I absolutely had to balance out the terrible reviews on here. I had never used auctions before and was terrified to read the reviews AFTER I'd bid for £730 worth of things (this included all the fees and postage. I comforted myself knowing that I had read that these were customer returns and have the common sense to know they were returned fir a reason. I had gone through the pictures really carefully, zooming in and having the sense to check their new value online for comparison. They were all pics of the exact itm (no catalogue images) and tended to show any areas of damage. I personally would never buy something that was just an image and I see this is what a lot of people have taken issue with. Additionally, I ONLY bought things that I knew I could fix. For example, I bought numerous, beautiful, high end lamps knowing that, so long as they weren't smashed (and i could see they weren't from the images) that the worse that could happen if they didn't work is I'd need to change a switch or wire. Honestly, if you have basic skills with a soldering iron, screwdriver and WD40 you will have no problems. That being said, I had brought with the expectation of receiving items that didn't work. Wellso far I have received nearly all of my orders and they are AMAZING! most are perfect and I cannot, for the life of me, figure why they were returned. One lamp has no shade (which I knew) but the lamp itself is so much more beautiful than i could imagine and i would have chosen my own shade anyway. I bought a GHD hairdryer worth £130 for about £6. it squealed when turned on...i put a bit of WD40 it....fixed. A brand new GHD hairdryer for pennies just for having some common sense. bargain!! I wouldn't say it has been completely smooth sailing with a misundertsanding at one point but I will say that I have mailed and called with questions and every time I have been seen to right away. I have spent £730 on items worth over 2k. I had to kit out an entire apartment in one go and this has made the difference between function and beauty AND saved so much money! I am happy. Please don't be put off. If you're willing to put your thinking cap on and be THOROUGH you'll be happy!