Wish I could give “0” stars. I purchased from a high valuation sale a gas cooker, washing machine and fridge/freezer. I could not see it as not only am I disabled, but because I am on the high vulnerable listing and at the time of the sale my husband and I were not allowed out. We also lived in Lancaster, so would not be able to travel so far to view the items. The cooker arrived with the back pushed in and no plug on. We had a plug put on and it wouldn’t work, the damage must have caused it severe damage. The fridge we put on and despite leaving on for hours, it won’t go cold. The washing machine we have not tried yet, as there is a screwed leg missing, so we need to buy one before using it. I wrote to them devastated, as we used all our pension savings from the past 12 months to renew our white goods. Now we have nothing to cook on or anywhere to refrigerate or freeze our food. Our old items we had to get removed from our bungalow to make room, these were collected by a metal scrap yard. If we had room in our small bungalow we would have kept hold of them, as despite being 15 years old, they did work. I wrote to them to explain the issues, but got a message back saying they don’t refund and we should have viewed them. Firstly we could not and secondly we could not switch on appliances in the store. Basically despite being on a high valued online auction site and no mention of the damage to the cooker, which was not mentioned in the advert, it is our fault for buying goods that don’t work. In fact they said their buyers buy as spares or repairs, if that was the case then why not say that on their site. All they say is these goods could have been a returned item, so no idea if working or not. There must be some legal issue with regards to selling items that do not work and rob poor people off their savings. They might as well have conned us out of our savings or just came to us and stole the money from our pocket. Please, please, if you read this, do not buy from this site, unless you want to risk throwing your money into the bin. I have no idea what we will do now, as we are left in limbo. I pray there is not a second surge of the virus where I live, as now we can only buy what we need to eat on that day and to cook with a microwave oven. I am totally devastated that I have been ripped off by this company, why do people do this to not only pensioners, but to the disabled as well. Thank you Simon Charles Auctioneers for ruining what life we have left. 😢😢😢