I have never had such good customer service!! Not only could I handle everything on my phone from ordering the contacts, renewing my prescription (so easy!), and TEXT customer service the whole time at ANY point and get a real person responding, but when my contacts didn’t come on time for 2 day shipping (which wasn’t there fault), they not only refunded my shipping but they sent my contacts (that were already on the way to my home address) to my hotel in HAWAII overnight no problem and I got fresh contacts for my trip!! I cannot recommend them enough and I will be telling all my friends to get contacts from them!!