The service itself is wonderful and worth trying. I'm a busy parent to a toddler and don't have the resources or time to frequently visit the doctor or go to the pharmacy. The process was simple, the refill was timely, and the system keeps you notified of all steps of the process for your refills with plenty of time to update your info if needed. Removing 1 star because the initial contact from the doctor was condescending and rude. This is because the questionnaire was confusing of where to leave vital specific health information. The response from the doc scolded me for using the wrong area. I wasn't able to fix where details should be stored, so it was out if my control. Also, the initial questionnaire is "screen by screen" per question instead of one screen with all questions at once. It makes it hard to know if special health circumstances will be addressed and leaves you with random places for notes. It would be nice for the user interface to allow you to see all questions at once so special notes don't end up in the wrong comment areas. Thus is what caused the doc scolding.