The first time I used the service, super easy and wonderful experience. This time, not so much. It was time for me to order more, filled out the questionnaire, and the doctor they assigned me said I couldn't get my birth control because it wasn't safe for me because I have a history of migraines with aura. I don't have a history of them and I selected no on that question. They refused to send me the birth control I've been on for 15 years. I had to create a new account and start all over. This time it was approved but even though I selected that I did not want a generic of my birth control, they sent a generic anyway. I reached out to customer support and it was a month before I finally got the correct birth control. I ran out because I was refused my normal birth control by a doctor for a condition I don't have and then had to wait for customer service to get around to responding to fix it, then I confirmed the new order and still it did not arrive so I had to reach out AGAIN, and I ended up going 3 weeks without my birth control. I've never missed more than a day in 15 years so, I'm sure you can imagine the adverse side effects I was experiencing, the pain was so bad I almost had to go to the hospital by week 3.