So far, I am not impressed. When first trying to setup a subscription, I had to text the team to make sure they had received my messages in response to the doctor's questions. I didn't get a response the first time, and after the follow-up, it was noted that they didn't in fact send my responses to the doctor. This caused a delay in processing. Later on, I had trouble with a different generic medication I was prescribed. I sent a message describing my horrible side effects and was told someone would get back to me within 5 business days. That came and went, so I had my prescription filled at my local pharmacy instead. I notified the SimpleHealth team of that fact to keep them in the loop and STILL did not receive a response. There is no care, compassion, or sense of urgency with this company and I do not plan on continuing a subscription with them.