We had 3 in the SML team to load our truck. One was the lead or supervisor (Ms. Johnson). She was very professional with me and her team. Her communication was clear and her organizational skills apparent. The team worked efficiently. One of the team members displayed arrogance to me and the SML team. He appeared to be knowledgeable; and at times, he talked over Ms. Johnson and me, exhibiting disrespect and unwilling to listen. His demeanor was one of "know-it-all" which impeded communication. We had segregated items to three distinct sections in the basement because the truck had 3 stops (Good Will; Electronics Disposal and Storage Shed; SML doing only 1 stop (Storage Unit). I believe because of the recalcitrant team member (I don't know his name) when we stopped at the Goodwill location, we found several items that SML should have unloaded at the storage unit. Ms. Johnson and Derrick (excellent team members) had introduced themselves to me, but the third did not. Ms. Johnson may have told me the third person's name; I don't recall. I am engaging SML to unload my truck for my move from San Antonio to St. Louis the first of May. I would be pleased to have Ms. Johnson and Derrick handle my move. Please do not assign the third member to this move. Ms. Johnson exhibited what I call "polite firmness" with the third gentleman and I believe she did what was reasonable to direct him without creating a customer service "issue." He was not appropriately responsive. I will add that I tipped all three individuals; I decided it would be more divisive for the SML team if I withheld a tip for the less cooperative individual. Linda