This service is a bit of a scam. I specifically called and asked if I needed to hire an additional person a week prior to the move date as we were moving to a third floor apartment without an elevator. I was informed that "the crew" did not feel that was necessary. On the moving day it I asked the moving crew if they though they would need a third person, they said they they should have had one more person to make the move in 2 hours. I was instead charged by SML for 3 additional hours of labor instead of hiring an additional person to complete the move in the allotted time as requested. The company that SML hired was great, but I felt I was overcharged for no reason when I had specifically called prior to the move to address the issue at hand.