The movers were very nice. However, the entire process was very shady and I almost called in at one point to make sure these men actually worked for SML. First, I received a text that just said "hey" when the movers arrived. I asked "who is this?" And he replied with the name of a DIFFERENT moving company. I said I had a move setup through SML, not the company he said he was from, and he replied "I also do moves for SML." Was already nervous at this point. Another thing, both of the movers were deaf. This typically wouldn't be a problem except that I already had no idea if this was legitimate or if I was being scammed somehow, but now couldn't express my concern to the movers. On top of this, when the the first man arrived, we had to wait 5 minutes for the other mover to show up, and I had to repeatedly state I didn't want the clock to start until BOTH men were present. He still didn't understand and started unloading smaller things anyway. Luckily this didn't become a problem because we still stayed under budget. Then, when the gentleman presented me with the paperwork to sign, it looked like a photocopy of a photocopy of a photocopy, and it didn't appear to have any of my move information on it- Not my hourly rate, travel charge, anything, but I was expected to sign it. I did this blindly out of desperation but did NOT feel comfortable signing it, but didn't really have a choice as we had to have the move done right away. The only damage was that the man badly gouged the footboard of our bed. I didn't notice this until the following day. Overall, the men were extremely nice and efficient. I tipped them both. The real problem is the way SML has the moves organized.