I used Load and Unload Service. Load Crew left a mirrored door to an Armoire in the garage and on the unloading process, found 3 boxes marked Fragile-Glass at the bottom of the stack. They also came at 11:30 AM, when they were supposed to come between 10:30 AM and 11:30 AM. When I asked them why they were late, they told me that as long as they came at 11:30 AM, they are on time. They told me they were done loading and wanted me to sign the contract as complete. I signed and then gave them a tip. I did not check their work and that was my mistake. I called SML and told them of the situation, all they could do was to give me 10% off. Not right, in my opinion, they did not fulfill the contract. I spent 3 hours of my driving time unloading and loading the door and then the things I took off the truck. Some of the knots were loose and I had to tie the ropes tighter. I saw that some of the knots were loose and show them how to tie tighter. They tied the same knot and before I left I left for the new house, re-tied them. Unload crew was excellent They were scheduled at 10:30 AM and were there little before. They unloaded without a problem. I would rate crew as poor and unload crew as excellent, so it was acceptable.