I'm very grateful the men representing SML--when they finally arrived--were professional, courteous, and careful. The 2 men SML sent to do my job in Plano, Texas arrived over 2 hrs. late to unload a rented truck, so I was forced to return it more than an hour after my contract expired. My great concern is this: SML did NOT call to tell me their crew would be late. I had to initiate the contact. I was told in so many words, "The people who contracted to use your originally assigned crew had much more to be moved than they told our movers to expect." For my inconvenience, I was given a discount of about 10% off the original quote. I trust that by now corporate has instructed all their supervisors IMMEDIATELY to notify waiting clients when the supervisors are informed a moving crew has been delayed.