I will never use this service again. The supervisor who showed up with the two movers brought his girlfriend, and told me he "brought his best movers" then left. The two movers he left with us were argumentative and dropped multiple containers off of the truck. One burst open and scattered tools all over the parking lot, then the guy told my 71-year-old dad he "had no business transporting tools in those types of containers" by way of an excuse. I jumped in and helped move everything, to prevent what should have been a 2-hour move (by "professional" movers) from turning into six hours. We were billed for five overall, as we arrived an hour late (after calling the 800-number to let them know we had run into a problem on the road) and had to pay for the lost time anyway. The movers' attitudes were negative from the moment we arrived with the truck, and when it came time to fill out the survey, the supervisor (who had returned to pick up the movers) stood over me watching everything I was filling in, and pressuring me for a 5-star rating. I have been waiting for this survey to arrive to give this full explanation. The movers broke one of the parking lot curbs apart completely rather than go around it with the utility dollies we provided. Multiple pieces of furniture were damaged. When they realized I wasn't leaving a tip, they started glaring and muttering as they got into the supervisor's truck to leave. The fact that they all got paid for an hour they didn't do anything, as well as taking twice as long to do the job than should have been necessary, and I wasn't about to give anything in addition for the arguments and irritation that they gave us.