Their workers try to milk the clock and if you don't let them, they will walk off the job. They also do not come professionally dressed or with proper moving equipment. If I could give a NEGATIVE rating, I would. On the day of the incident, I spoke with 3 SML CS Representatives in reference to the "movers" (I use this term lightly) who "helped" (if that's what you want to call it} with my move the morning of Saturday, September 5, 2020. However, I was very upset and learning in real time all the items that had been damaged so I'm I was all over the place when speaking to a rep. The morning of the move, one mover showed up at 9:01am (M1). The other showed up at 9:15am (M2). Not a problem - their arrival time was between 9:00 - 10:00 but it's still unprofessional. All items had been broken down and were on the first floor in the family room and dining room except for two - a dresser and a chest. My main reason for purchasing a hand truck through Penske. A full bag of blankets was shown to M1 and a blue tarp cover was draped over the sofa. I asked M1 if he wanted me to tape the tarp to the sofa, he said "no, this should be fine." The suggestion was made for them to use the blankets when moving my buffet, 2 china cabinets, dresser and chest. I only saw them use 2 blankets while moving items. The rest were stuffed in between items once on the truck. I reminded both movers of the blankets and suggested to both users BEFORE they attempted to move the dresser to use a hand truck to move my dresser from upstairs to downstairs. They declined. This resulted in the big hole that is now in the back of my dresser. I asked both movers to put the 9ft sofa and the tall china cabinet on the truck first. They declined. By the time they decided to put these two items on the truck, they had run out of space and had to move things around - they didn't lift these two items up and move them - they slid and dragged them from side to side/up and down THEN shoved blankets in between them. I had a 16ft truck. Because of their unorganized packing, they couldn't fit a few items on the truck. M1 told me the charcoal grill, 2 small wicker chairs and a wicker loveseat and a 35' flat screen wouldn't fit. The patio furniture fit in my sister's truck, I left the flat screen for later and I was prepared to leave the charcoal grill, but, when I came back outside, it was on the truck. I later found out while unloading the truck MYSELF, that they had broken the handle - I have no ideas where the piece is to try to screw it back together. The sofa, they somehow put a huge gash in the leg. I was on the phone with a representative while my sister and a Uhaul employee helped unload the truck so I couldn't get a picture of it. I noticed it while they were shoving it in and out of the truck to make room for another item. I had two tall 5 shelves bookcase. NOW, I only have one. I found out while i was on the phone with SML that they had broken one of my bookcases in HALF. Before we take off to go to the storage place, I show M2 the address to the storage place. I called out the name and address to M1 - he said he had it. They left in separate cars ahead of me. My address is 10-12 minutes away from the storage place. I drove the truck. I took a longer route to avoid turns and I drove slowly. So, it took me 15 to 18 minutes to get there. I STILL arrived before them. I call M1's phone - no answer. My sister and I open the truck to get started and M2 finally show up. He explains that M1 was pulled over by a police officer for a "stop and roll" M1 shows up 5 minutes later and says nothing. I explained to M1 that I would like the heavy stuff to go in the back of the storage place and if he and M2 could get the heavy stuff, my sister and I will take care of the little stuff. He says fine and goes back downstairs while I continue to take some small items off the cart to place in the storage place. Meanwhile, my sister was waiting for the elevator when she ran into M2. She explains to him that we have a lot going on and a lot to move so could we please move a little faster. She comes upstairs to tell me that she thinks he was holding up the elevator because she was waiting for it for a while. I finish talking to my sister and moving some items around, I leave my sister to go back downstairs and that's when I find both of the "movers" by their cars. At first, I don't say anything. I just notice they're on the phone. So, I take out my phone to call SML, but instead, I walk over to say something to them. After asking them SEVERAL TIMES "what's wrong", "what happened", "what's going on" and getting NO ANSWER - neither one of them could look me in the face, that's when I heard the SML representatives voice say "well, we still owe a service to this client" M2 responded "well, we are not going to be able to complete this move" and he hung up on her. They got in their car and drove away. It has been 3 weeks and I still have no clue as to what happened. I sent in a claim form a few days after my move and I haven't received any new information, just a cut and paste copy of their claims policy. WORST EXPERIENCE EVER!