Below is my review and timeline of events. Don't buy from these people, they sell broken products, copies and steal your money 7th May 2015 ‘I am delighted to inform you that your order, order number: 738333-1228233 has been dispatched and you should receive it by within the next few working days.’ We are pleased to confirm that your order (1228233) was delivered to its destination on 13 May, 2015 14:56 (late delivery not the delivery time stated on the website) 5th June 2015 ‘Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one working day excluding weekends and public holidays. The details of your submitted ticket are listed below. Please ensure that the ticket ID is kept in the subject line to allow us tracking your request appropriately. Ticket ID: TMX-787-13954 Subject: I want to return my item because it is faulty (Under Warranty)’ The phone went actually became faulty on the 24th May but we were abroad on holiday so had to wait to send it back. I contacted them asking for an update and this is the reply ‘Good day! The item will be serviced under warranty and returned to you as soon as possible. A subsequent email will be sent to you once the item is returned to working order which we shall have returned to you at our expense. Repairs typically take 2-4 weeks time from our end, depending on the repair required or the parts needed. But we will try our best to resolve at an earlier time. Should there be any further queries, please feel free to contact us again. I again contacted them for an update on the 2nd September 2015 asking for an update Good day! We received an update from our relevant team that the repair is expected to be done early next week. However, we understand that this has taken longer than normal to complete and would like to apologise for the inconvenience. Since this is a warranty case, if you doesn’t want to wait for the item to be returned, we can offer depreciated refund instead. Otherwise, if you are willing to give us until next week to have the item sent back, we can offer compensation of £25.00 So if I wait for my, now 6 month old phone, they will give me £25 compensation or I can have a depreciated refund. They seem unable to give me an answer as to what a depreciated refund is. The phone is now back with us as of the 1st October. It doesn't work, the S-pen is not working on the touch screes. I think this is a Chinese copy, they are not answering the emails anymore. This is disgraceful service where the customer is held in utter contempt. I have had 2 weeks use out of the phone in nearly six months and I am expected to pay deprecation? Or wait an unknown period and get £25 compensation. Thieves, stay away from them.