If I could give them less than a single star I would! They don't deserve even that... When I bought my camera off them I was thrilled to be able to afford such an incredible piece of kit. I should have seen sense and saved up the extra money, in the long run it would have been worth it. Not only was the whole process of buying it a nightmare [and that should have been the first clue], but when it broke down things really got much worse... The RMA procedure that I had to go through to have it repaired was ridiculously complex, and inherently flawed, but I managed it, in the end. I sent it off, with all the packaging, battery and charger, as requested. What I got back was a padded envelope marked "Lithium Ion Batteries" containing a camera without the any packaging, charger or battery, and a customs bill for 50 odd quid. I've been fighting them ever since for a simple refund of the money I had to shell out to replace those items. What I've asked for doesn't take into account the fact that not having the original packaging significantly devalues the resale value of the camera, and the pain and depression they have put me through. I'm bipolar, something that they are well aware of, and yet it doesn't stop them from promising to resolve the matter once and for all, then simply vanishing again. When I bought the camera I had just come out of a period of serious depression that left me house bound for over two years, and photography was a part of that recovery. Simply Electronics where the setback in my recovery. They have blatantly called me a liar, and accused me or attempting to defraud them of a trifling sum of money when they are avoiding paying the correct duty on imported goods by mislabeling them. What they do is frankly criminal, and it's about time that they were investigated, and brought to justice and shut down..