Absolutely terrible experience today. I went in about noon with my kids to trade in and buy a new Viola for school. The guy that served us was a Cello player and immediately said that he don’t know Viola. Then he proceeds to say that he won’t accept a trade in (the instrument was bought through Simply for String originally) and there was nothing wrong with it. Anyway, long strong short. I won’t be returning to this shop and I will be telling others about the poor service which we received. We have been loyal customers for almost 7 years. Simply for String, you have now lost us as your customer.