I've been a customer of MovieMail for several years. They were recently taken over by Simply HE, and I've had very bad experiences of both companies since then. MovieMail sent me a DVD which had a completely crushed case. They agreed to swap it, but it took about a month and several reminders before Simply, as they now were, sent out a replacement. Then I ordered two DVDs from Simply. One came right away, but the other took several weeks and when it came it contained scratched discs and was obviously a re-seal of a returned item. I emailed them twice without a response and then spent a fruitless 10 minutes hanging on their helpline without anyone answering. I couldn't even return it as a buyer return, because the only return address on the documentation was in Belgium! I had to claim my money back with PayPal. I won't use either Simply or MovieMail again, now that I know the sort of service I can expect.