We booked Simply Removals to move us from Maidstone to Herne Bay at a larger cost than others- we paid it thinking we would get a better service. We booked a large lorry and a luton van with a 4 man team. On the day of removal, a small Luton van showed up with 2 guys 3 hours late. No apologies. They were due at 0800 and racked up at 1105. We were meant to be out by 1230. With no sign of the large lorry anywhere I was speaking to the chaps that had arrived and it became apparent only one spoke English, He said phone head office. We were told by the head office it had been stuck in an accident at the DRC and was 20 mins away. There were no reported accidents on the radio or google and we had also driven that road in the morning as we travelled down from Enfield. They lied, 20 mins went by and still no sign of the large lorry it was now 1145 and the 2 guys in the small van hadn’t even started to pack, as the guy who spoke English stated they were waiting for the other lorry. By 1 pm I had lost it with this company, they stopped answering the phone to me; at 1320 another Luton van arrived and was told that was it, the 4 of them stood around for another 20mins drinking coke and smoking before they even opened the vans. My wife and I were moving all the stuff, beds, sofas, tables etc while waiting for them to get their butts in gear. When asked if they were going to start work as they were now 6 hours late, I just got a look. I paid for a service that was not delivered; I have been in a 2 year battle with the company for my money back plus for them to pay the fine from the buyer’s solicitor of £385 due to not getting out the house until 1730. Kieran promised to get the money back to us, he advised it would be 50% but still waiting for them to do it. My next step is now taking them to court. I would advise anyone wanting to do dealings with them to stay well away. Just because they moved David Cameron they think they are the bee’s knees in removals.