Called for a quote and received one within a good time frame. Measurements were taken of the windows I needed done and I was told it would take a few weeks to get them and once they were made, an installment date would be set. Installment date was made and done as promised with no mess made. They are not black out shutters but the sunrise is blocked a lot. The shutters look great and do not detract from our water view. They are easy to clean, open and close. I prefer the way these operate & look compared to the older plantation shutters I have. Definitely recommend!