If you are not in a hurry to have your shutters then I would say this company if OK. We ordered our shutters and they were a few months out which we knew, but because of the price we were willing to wait. Well, we waited and when they arrived one of the shutters didn't fit, and we were told there was nothing they could do to fast track our order even though the person who took the measurement mis-measured. We again waited a few months for delivery and when it finally arrived the day of the install, the installers didn't have all the parts. We had to wait to be scheduled yet another time until finally, they got it right. The shutters are beautiful and priced well. It's the service time that is lacking, and this was not COVID related.