We ordered on line from the showroom in Brentwood. The goods were ordered in January to be delivered in February when I had a day booked off. Firstly, I was 3 months pregnant and was asked to help the delivery driver carry a bath off the lorry. When I complained about this I more or less got the response that delivery was nothing to with them as it was a separate company. Secondly, all my goods were not delivered that day and I was waiting on one more item which got delivered the next day. I then had an e mail to say that they had sent me the wrong item. They refused to send me the item I was waiting for until I sent the wrong item back. I was told I had to go to the post office to send it back which I found most unprofessional. Surely it should have been picked up free of charge by a courier? I was then told I would be refunded the postage and packaging for the item. I have never been refunded despite numerous phone calls. I immediately sent an e mail to say I'd sent the item and could they respond when they were sending my item. 2 weeks and no reply, chased up at the office, still no phone calls back regarding the matter. Finally got through to be told my item was being delivered. They then couldn't deliver it as I wasn't in. When I phoned up about this I was laughed at down the phone and told 'to read the e mail and they can leave it with a neighbour'. I finally have had the item delivered to my place of work after having to kick up quite a drink to get any response from this company. Expensive goods sold by cowboys with extremely poor customer service. Would never use again.