I tried to cancel my order 20 minutes after placing it .. it was supposed to be a free trial box .. i have been charged £9.99 I have emailed 9 times in the last 4 days .. I am still getting emails from Vikki to say my box is on its way ... I cannot cancel yet because I am still in my 7 day trial period .. I am dissapiinted in myself for getting involved with this company ... their customer service stinks ... I will get my money back I will go to my credit card company and get it back that way .. its the principle that you cannot call this company and only have emails to make contact .. nothing comes back apart from the generic reply ... get your act together and treat your customers as customers and not morons stuck with you