Same as everyone else who had reviewed- I wished I had seen these before signing up for the £1 free trial. Their app and website are designed BADLY (deliberately?) to not include tracking of your orders, no way to see your subscriptions, but super easy to click what to add to your next boxes, which is extremely confusing (by design I guess) that you can’t know if you’ve ordered the free trial, or like I did- added repeated order because there isn’t any confirmation on app/ website or email. I only realized when my card was charged £.9.99, I blocked it immediately and wrote an email to Simply Cook. They replied and told me what I have done- and said I can keep the second box with 50% refund. Or that I can return the box via Royal Mail which I’ll have to pay postage.
I don’t think they are scammers but their website and app design really need to be improved and more user friendly or else it’s hard to think it’s not done deliberately to get people charged for service they didn’t want. Very disappointing and frustrating experience. Will not continue.
1 year ago
SimplyCook has a
1.9
average rating
from
76
reviews
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