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Anonymous
I was so disgusted by the fact this company tried to fraudulently set me up into paying for their subscription through a deceptive ‘free trial’ of one box. I signed up through PureGym. Simply Cook took my debit details, and advertised I would receive a ‘free trail of 1 box’ with NO mention of a subscription service. Once I realised I was misled into paying the £9.99 monthly subscription free, I went to cancel the free trial but they don’t allow you to do this until AFTER the 7 day free trial has ended. By which time they would have already taken full payment from your debit card. I threatened them via email and said I would make a formal complaint with my bank if they did not cancel my free trail immediately. Why would you not allow a customer to cancel a free trial and make them wait until it has ended and they have been charged the full price before they have the option to cancel! DISGUSTING. FRAUDULENT AND RIDICULOUS. This company should be taken of the market. To add insult to injury, the pots are half empty and one of them arrived leaking.
6 months ago
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SimplyCook has a 1.9 average rating from 76 reviews

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