Really poor costumer service and communication. I ordered 2 items: a combo tattoo kit and seperate needles + £20 shipping to NL. Only the seperate needles arrived. This package had a sticker witch said it only costed £10. I contacted costumer service, and got told that I would be refunded for the missing products wich weren't in stock(I was never notified end wouldn't have ordered 10 needles for £20 in shipping, seems logical). When I told costumer service this, they said I would not be refunded the full shipping costs since I got "a" package. When I complained 2 weeks ago, I haven't heard anything back and haven't received any refund. They failed to display the correct status of in/out of stock items, wich costed me £20 pounds in shipping and £20 in goods. 10/10 would never order here again.