I had paid this company €500 in late 2019 as a reservation deposit for a 6 week occupancy in one of their rental apartment in Valencia for a stay that we scheduled for early 2020. Then the events of the pandemic unfolded, thus halting all international travel and causing the booking to be cancelled. So because of Covid, it was not possible to travel into Spain to occupy the apartment as per the reservation. After another 6 months had passed this company sent me an email asking me to provide them with additional bank transfer information so that they could refund my deposit. I immediately provided them all the bank transfer information that they required, however I never received any money back from them at all. Now another 15 months has passed by and I still have not received any refund from them of my €500. I have sent them emails and text messages to follow up and most recently I sent them a very polite and detailed letter in regards to the matter. However, I have not had any further contact from this company in regards to the refund of my €500 deposit. This is not the type of treatment or experience I expected from Singular Stays and it is certainly not how I would ever treat one of my own customers.