Unfortunately I cannot recommend nor SingularStays, nor the apartment they provided for us. The SingularStays website, the apartment advertisement and the price paid made us believe that we were renting a high-end apartment from a reputable agency. In reality, the apartment provided was shabby and tired, and SingularStays were a disorganised, unprofessional and unreliable agency. Read on for the full review. POOR COMMUNICATIONS: When emailing SingularStays prior to arrival with questions about the apartment, emails went unanswered or it took over 7 days to get a response. Often the information provided was contradictory or the agent in question was ill informed, curt and unhelpful. Communications were received via automated emails, WhatsApps, agent emails, phone calls and communications via a portal, which also added to the confusion. Why use several different communications streams with clients when 1 is sufficient? CHECK-IN AND KEYS: SingularStays informed us that we would: 1. Receive check-in instructions on the day of arrival and; 2. That we would be met at the apartment. At midday on the day of arrival, no instructions had been received. I contacted SingularStays and spoke to an agent who had no idea that we were arriving and then informed us that we would need to come to SingularStays offices to collect keys (huge inconvenience when travelling with 2 small children, with transfers already booked). After further phone calls and negotiation, SingularStays agreed to send the key to the apartment in a taxi. The bemused driver handed us the keys in the street, and we were left to find our apartment ourselves in a large 6 stairwell apartment block - with 2 small children and all of our luggage. In addition, only 1 set of keys were provided - which for a family of 4 staying for 2 months was insufficient. An extra set was requested from SingularStays on a number of occasions throughout our stay. These were promised but never provided. APARTMENT SHABBY AND TIRED: The apartment ("Alameda II") pictured on the website looked very attractive. With 2 workstations, an armchair and nice furniture. Upon arrival we discovered that: The two workstations and armchair were missing. The wardrobe, kettle, coffee machine and living room lamp were broken. The beds were steel framed, cheap and creaky. The mattresses were worn and required replacing. Overall, the apartment was shabby - with old worn furniture and fittings. It was also very noisy, with neighbour noise almost 24 hrs a day, and a screeching sounds from the plumbing when a tap was functioned. The master bedroom had no shutters and was therefore very hot during the day and light at night. The only positives: the communal areas were very well kept, the pool was great and the WiFi was quick and reliable. SECURITY DEPOSIT As per contract, Singularstays were due to return the security deposit paid 30 days after the date of departure from the apartment. After 40 days, I contacted Singularstays requesting repayment and received no reply. After weeks of unanswered calls and emails, eventually Singularstays responded and initiated repayment. It took a total of 83 days for the money to be returned. No explanation for the delay was provided. I doubt that the funds would have been returned at all had I not forced the issue. For all of these reasons, I would strongly suggest avoiding SingularStays. Our experience with them was laborious, stressful and unpleasant throughout.