I bought an original Aurora with the pre-holiday sale. There was something weird with my card, and I finest you all about it - the responses were prompt and professional. The camera was shipped quickly and arrived promptly - good stuff. Even dealing with the rebate and illuminator taking awhile to ship, Justin was responsive and helpful. Again, great customer service. The bad? I was sent a survey shortly after getting my camera. In that survey I let y'all know that it was kind of obnoxious to keep the Pro model unavailable through the holiday sale, only to make it available for purchase pretty much immediately after the "holiday sale" ended. I can guess at why you folks did this - clear out the stock on products there's going to be much much less interest in as soon as the Pro is available - from the consumer end, it was a frustrating move. I, like many others, would have skipped the holiday sale and just gotten the pro had you made it available before the holidays. But what was particularly unprofessional was the response I got from William, who seemed personally offended by my feedback. Through a series of emails, he offered to "buy back" my camera if I wasn't happy with it. It was like pulling teeth over the course of something like 8 emails back and forth to get the details of what this "offer" actually was (he neglected answering my really straightforward questions to clarify what was being offered through multiple emails) - he didn't mean a return and then an exchange/refund - Will meant I would send my camera back to be assessed by him, and he would then pay some amount to be determined based upon inspection that I could then apply towards a Pro. It would have been better of William had just taken my criticism as helpful customer feedback - I was fine with my purchase, just a little put off by having bought a product that was almost instantly no longer top-shelf. Instead we had this bizarre exchange that left me questioning whether I'd want to deal with, or recommend you folks again. If Will was going respond and offer something, the customer friendly response would have been to offer an immediate exchange and send me the invoice to pay the difference in cost FYI. Not responding would have been just fine too, and then all I'd remember were the good interactions.