I would give the order process a 4 or more, but I played hell, to getting the order recognized. Then getting it to accept that I ordered so I would qualify for the illuminater and the rebate was just about impossible. I do not understand why if I ordered from the sionyx website that qualifying for the illumater and rebate was not automatic. Instead I had to make a copy of the order sionyx already had and submit that on a separate order to qualify. However the product was delivered very quickly and in good working order.
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