Here is the letter I sent to Sionyx: Hello Mr. Bobrowski, I just got home from a trip and found in my mail the package you sent, with the Sionyx battery, the carry bag, lanyard and quick start guide. I'm very grateful and I have to compliment you on your splendid customer service. You were most kind to me during our telephone call and follow up, and now this! I didn't expect it. It makes the experience of your Sionyx Aurora all the more rewarding. You have my admiration and deepest thanks. My best wishes to you and your company in the future. I will recommend your product--and you--most highly!