We are just back from a holiday in Corfu which was booked through Six Star Holidays. We were very disappointed in our room upon arrival. It was very small with limited wardrobe space which I could have tolerated, but the room was basically in an outdoor basement, immediately opposite the cleaners room. We spent 24 hours asking to be moved to a different room and were eventually told the hotel was full and nothing could be done. We were annoyed as we had booked the holiday months ago, so it wasn't a last minute booking. I phoned Six Star Holidays to see if they could intervene. I received a call back from them literally within 10 minutes max to be told that another room was now (miraculously) available. We were moved within 20 minutes of Six Stars call to our hotel. Really disappointed with our hotel as I feel it shouldn't have taken a call from our agent but a massive thank you to Six Star - most impressive thing for me was they dealt with our complaint immediately and had it sorted in no time - thank you Six Star I would definitely use your firm again