Order a rear fog light for my Volvo V40. The fog light I received was defetive, the area that the bulb holder locates into was poorly finished - it was not perfectly round and had jagged plastic preventing the bulb holder from being inserted and locked into position. No problem, these things happen, I'll just inform Scandix and I'm sure they will send me a replacement part...I was wrong! Emailed Skandix and explained the issue clearly and concisely including pictures showing the defective area on the part they sent me, as well as pictures of the OEM part I was replacing (due to broken clips), and a picture showing a side-by-side comparison. Received an email back from Florian Meier with a credit note attached and advising my credit card will be refunded. I replied asking why they couldn't send me out a replacement part; that would be better for me as I wouldn't have to re-order and pay more shipping costs. Received the following response from Florian Meier: "All fog lights in stock are the same so it makes no sense to send a replacement which you will not like as well. In this situation the refund is the best solution." I replied to Florian stating that I have not requested a refund, that I would like a replacement non-defective part, that I do not accepted that all fog lights in stock would be defective (why are they stocking defective parts!?!), and asked that stock is checked and a replacement part sent out to me. The response I got back: "You claimed a defective/incomplete part, you get you money back without returning it, so from our side this case is closed." Skandix are now ignoring my emails, so I'm waiting for the refund and will purchase the part from elsewhere. It is my opinion that Skandix do not want to go to the time or expense to replace broken/defective parts they send to customers, it is much quicker and cheaper for them to refund the cost and then hope the customer will re-order and pay additional shipping costs - generating further revenue for Skandix.