Very disappointed with service I ordered a scooter for my son on 3.12.2015 expecting it to be delivered within the 2-3 day and in plenty time for Xmas. After hearing nothing from Skates for 14 days, I contacted the sales team who told me there had been a delay in delivery which they would try to resolve. On 21st December 2015 I was contacted and advised that 'yodel' following 'security checks'? were delivering my scooter back to Skates and that 'Skates' didn't have any items in stock to send me a replacement. The upshot was I had to source alternative gift at short notice elsewhere. My son was disappointed he didn't get scooter he wanted and I was left disappointed with a company who once they had money from initial purchase didn't follow through with customer service. Very poor experience.