having bought a scooter for xmas for my grandson when he opened it their was a scratch on the stem of the handle bars .i informed skates who offered me a £10 refund which i accepted due to the amount of rain we had over the xmas period he was unable to use his scooter outside we took him to an indoor skate park . after a short timme he came off the park as he could see that the grip tape was coming off and felt it was not safe to use .we again informed skates of the problem who said that as the scooter had been used that it not covered but out of good will would contact the firm but instead sent us a new grip tape which was to small for his scooter .he has not used his scooter since then and by emil phone calls and letters we still cannot get any compromise from skates and feel very let down by as they say a family run firm