Hi - The skates are fine, they are great in fact. However the service received from Skate Society was disappointing. I purchased a pair of skates for Xmas for my daughter. All she wanted was to take them on our holiday. They were too small and we were leaving straight after Xmas so I asked if I could order a new pair so they would arrive quickly and then return the smaller pair for a refund. (So essentially an exchange, but just wanting to make it quicker so my daughter would have the skates for our holiday). This was denied. I had already ordered the new skates from skate society so I am stuck with an instore credit that I do not need. If I'd known they would have denied the refund I would have purchased the bigger skates elsewhere to prevent spending anymore money in a store that wouldn't help me out with such an easy request.