I have been absolutely appalled at the customer service, my item arrived, it was not satisfactory, in fact it did not do the job at all, I tried to call several times during a normal business day and no one was answering calls. I sent it back straight away, via express post, no one was answering emails that day either and after I sent it back, they told me they don't do refunds. I expressed my concerns and they dug even deeper and refused. I felt really disrespected as a new customer especially when I could have shopped anywhere else. Won't be shopping there again. To be honest, i have never been treated so poorly in my life.