I don't write reviews often, unless there is something that is truly outstanding about a company or a product. While there are many skincare/haircare beauty companies out there to buy products from it becomes difficult to choose with all the great new incentives. So for a black friday sale I decided to try a company I had never ordered from, yes this one. As I was looking forward to my product arriving I waited for a bit longer than seemed normal even by Black Friday standards. But they had an incredible deal which what led me to them in the first place. I was then concerned as I saw my product hadn't even been shipped. I reached out to customer service. And in less than 12 hours later(only because I reached out on Sunday), they not only provided a heartfelt apology with an explanation, they even proceeded to provide complementary 2nd day air. I had only a couple times in my life(re: 1st time purchases) ever reached out to other companies with the same concern. None of them ever provided such a thoughtful response or offered to provide complementary expedited shipping. In my book this sets Skin Elite far and about what other customer service experiences overall I have ever experienced. They will now be my new go to for all things beauty and wellness. Thank you Skin Elite for helping me believe in customer service again, while also providing a vast plethora of all the great products out there.