I had purchased a $150 eye cream from SkinStore and had a terrible reaction to it. My eyes were constantly burning, red and irritated from using the product. I immediately contacted SkinStore and they told me there was nothing they could do for me, even when all I wanted was store credit and to return the product. They told me that wasn't a reaction that could happen and maybe my eyes just needed to adjust to it. So I continued to use the product. In the meantime I went to my ophthalmologist and was given an official diagnoses of Episcleritis. At this point I didn't know if I developed this condition from the eye cream of something else. After dealing with this condition for 3 months with my Doctor, constantly going back and forth trying to figure out the exact culprit and lots of trial and error, my Dr came to the conclusion that my condition was being caused from the eye cream. Once I ceased using it and was on steroid eye drops for a couple months the condition went away. I sent SkinStore all my Dr visit summaries as well as my list of expenses from all these visits and medications. All I wanted was store credit because $150 is a lot of money and I had previously spent thousands of dollars at SkinStore over the years and was hopefully they might help me with this. The company REFUSED to accept a return, offer me a product exchange, store credit, etc. This went on for weeks and they supposedly kept escalating me to their manager, blah blah blah and still they refused. I vowed to NEVER shop with this company again. I took my business to Dermstore and have never once had a problem if a product didn't work out. Please consider taking your business elsewhere!