Beware that this company ships skin care products that have had their tamper resistant seals removed. I ordered 8 products and 7 did not have that little plastic coating under the lid that one peels off after purchase. I called customer service which said it would launch an investigation but since I was concerned they would sennt me a prepaid shipping label. (infact it cost $12 to return and I still await my refund) Further Beware of the promised promotional gifts. I increased my order to be eligible for a promotional gift of a $60 value skinmedica product and was surprised to find it missing. Customer service flat out refuses to honor this or any promotion even after an escalation of the chat to a "supervisor" Their customer service line is never answered I called on my work cell and left my phone on charge and the hold was inexcess of 12 hours and no one ever answered dispite the recording that said they would be with me shortly.