(Order Number: #456696) Came across this website and all seemed well - had decent reviews etc so thought I would give them a try. I ordered quite a few items from them - totalling £58.95. I received a box which had all of my items in apart from the Bounty Flapjacks I had ordered. The small box I had received was jammed full - so I just assumed the Bounty Flapjacks would be getting sent separately.. given how deliveries have been affected by Covid 19 - I gave it a week. After a week - I had still not received them, so contacted the company to make them aware. They then apologised for this, but asked me to send them a photograph!?!??!? - I explained I couldn't send them a photograph as I had never received the items? - what was I going to send them a photograph of? - an empty space on my table where they should have been!??! They then basically said that was their rules/procedure and there was nothing else they could do as they required a picture in order to start their refund/return process... ABSOLUTELY SHOCKING customer service and processes in place!! - so now I've not received the items I paid for and I'm out of pocket £19.99!! I'm sure for others - their reviews are based on actually receiving the items they paid for - which is fine- as I have no complaints with the items I did actually receive! - but I'd caution against using them on the odd chance that something goes wrong as you will be left out of pocket and deeply disappointed as I was. UPDATE: In response to their reply.. I'm not sure WHAT more information you need -the order number is above as is a fairly factual account of what happened!