Disgraceful customer service - return generated 9 Sept - today 17 Nov – I’m still waiting for the pick up. The delivery time for my order is a disgrace. We originally placed the order for the furniture on 2021-04-24. It EVENTUALLY shipped 2021-08-26 and we received it 2021-09-06. When we received the order, it looked like the product had already been used, there were liquid marks (cup stains?) and indentations in the tables. On the 9 September we raised an incident and generated a return. It's been almost three months since we requested the Sklum courier company to pick it up and it hasn’t been picked up. I have called the Sklum customer service on 13, 14, 15, 20 October and 11 November. Each time the customer service person tells me they have tried to contact the courier GEFCO and that they'll call me back - they never do. Today it is 17 November and it still has not been picked up nor have I heard from Sklum customer service.