Just poor quality and poor service. I will never order again! My ordered piece came just before Christmas and was a present. I wrapped it and when it was unpacked for Christmas we saw that the shelf had several scratches as well as a rust stain. After the holidays I tried contacting the customer service as online was not possible (online you are only eligible to make remarks for products were not sent to you more then 48 hours ago) The customer service also told me on the phone that there is no way that they will do anything because the product was sent to me 48 hours ago. Did not matter to them that it was Christmas and it was a present and that rust stains will probably not appear within a few days, this was clearly just their poor quality. I will never get anything again and surely not get it as a present! It was rather embarrassing to have giving someone a shelf that has scratches and rust.