I bought a 3 seater green linen sofa bed, armrest was insecure, which was annoying, but I didn't think to return it just for that. Then a leg broke, which was too much. This is with one persons use, not three it's rated number, and never used as a bed. I was past the 30 day review period when I got in touch. about 40 days in. I dealt with two people, the first asked for a couple videos of the issues, accepted them and said Sklum would send out a replacement sofa, ASAP, and I can dispose of the original. Disposing of the original gave me pause for thought, it would be a challenge, but I figured, I could manage it. At least however i would have something to sit on again ASAP. The second correspondence, said that I had to return it, and that it had to be in original packaging. It took a long time to clarify what was acceptable packaging and how to do that. This was blamed on the logistics company but really seemed like they were trying everything they could to stop me from returning it. Very unhelpful customer service I begged them for any other option other than to replace it with the same version, which is to my opinion faulty design. If a three seater sofa bed breaks with one persons use, then I don't know how it can even work as a bed. They refused to offer ANY other outcome, I asked for any thing other than a replacement, I accept I was past the 30 days, but I would have accepted store credit or a sofa of much lesser value. As I didn't have the original packaging like a pallet or a sofa sized box, I had to go around to super markets to find pieces of cardboard to patch together or they would not take back the sofa. I am nearly a month into this process and wonder when I will have something to sit on, or even get this cardboard monstrosity out of my sitting room.