Avoid this company at all costs. I’ve never dealt with an organisation so awful. Ordered a wardrobe on the 25th May. Delivery due within 7/10 days. This time scale passed so I chased with them (on social media as no-one answers the phone number). I was told there were delays with shipping. I said it would have been nice for this to have been communicated to customers. Weeks later I receive an email to arrange delivery. I requested that the wardrobe is left outside my house as the only time they could do I was at work. I also agreed this with a delivery driver in text messages. The driver calls me on the day to say they are not insured to leave the wardrobe outside the house so he’s taken it back. We rearranged delivery for the following day when I would not be at work. My husband unboxed the wardrobe and it was a complete mess. Most panels dented and marked (it’s a metal locker style). The bottom pieces are warped and bent too. I contact customer services to be told to fill in an online form within 48 hours and attach pictures. I did this. I heard nothing for weeks so I chased again. I was asked to email pictures. I explained I had sent pictures but did it again through email. I wait and chase again. I then was asked to fill in a PDF showing which panels are dented. They did not attach the PDF to the email. I chased this. They sent the PDF so I marked all the affected panels. I have had to chase again this week as I’ve had no contact. I was told by the gentleman on the phone (who eventually answered!) that because I had emailed again that I had gone to the bottom of the list. I should have waited 5/6 days for a reply from the after sales team. I explained my last reply was nearly 2 weeks ago so their 5/6 period had passed and I had to chase AGAIN. I received an email to ask for photographs that are labelled with the letter of the panel on the PDF. I just want my money back. I do not want this wardrobe anymore. I do not want to ever order for this company again. I just want my money back. My little girl’s clothes are in bags in her bedroom whilst we wait for this wardrobe. The gentleman on the phone assured me he wanted to sort it as he was ‘tired’ of my situation! I’ve now waited over 2 months for this wardrobe that was £359 of my money. I’ve never know anything like it. I’m jumping through hoops and getting nowhere. Customer service is either absent or downright rude. The social media team are now also ignoring me. Please do not order from Sklum.