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Juergen F.
To be clear, this company has a terrible customer service and is not recommended if you need to schedule deliveries. Hands off, pretty much the most unprofessional thing that has happened to me in 20 years of online orders. On 24.6 the goods were delivered with a delivery time of 10 days, unfortunately the delivery did not match the order. The company cannot be reached by phone, e-mails are ignored or thrown away immediately. There is only the possibility to apply for the return via an online form, but some photos are required for this. Then it worked, the return was confirmed by email and the freight company was commissioned. Actually, I assumed that the correct product would then be sent promptly, after all it was an error on the part of SKLUM. Unfortunately not, the company is only partially responsible for own mistakes. The correct shipment is only initiated when the return delivery arrives at SKLUM. On 3.8. Then after almost 8 weeks the ordered goods were delivered, unfortunately very poorly finished, on the front the wood was repaired with putty. Deliveries are made without prior agreement (furniture), on the day of delivery you will receive an SMS that the product will be delivered without being able to influence anything. Dear SKLUM, please sell nationally in Spain, it may work there. International business, you have to learn that first.
2 years ago
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Sklum has a 1.1 average rating from 214 reviews

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