DO NOT ORDER FROM SKLUM THEY DO NOT HONOUR WARRENTIES. Ordered an outdoor extendable aluminium table from Sklum and in less than 1 year the table finish faded on the surface and the fixing were starting to rust under the table (note table was covered for 6 months and only used a few times). Contacted Sklum through our online account via a warranty claim form. They responded and said "As observed in the images provided, this is not a manufacturing defect and has been due to use/wear and tear, Excluded from the warranty are products with damage resulting from: -Improper use or misuse, damage caused by inadequate care and maintenance. For this reason we are unable to provide you with a solution and have closed your case."
So they are saying we have over used the table and not taken care of it. In our view a specifically designed outdoor table should not rust and the paint should not fade after only a few months in day light, how does this company get away with this nonsense, furniture ombudsman next on the list.
I have tried to call them several times over the last few months and their phone lines are turned off, how convenient great way to avoid customers. By the way this was not a cheap table at £669.94.
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