I ordered 4 Rattan High Stools from SKLUM, order: DJYDNPXUT After waiting over 2 weeks for the order to be delivered (despite not being advised of any delays), I received the items yesterday, only to discover that the packaging was broken, and one of the leg protectors was missing. But, most importantly, the seats delivered were for a garden chair range and were not the correct stool chairs I had ordered. As such, they do not fit on the stool legs and are completely useless. I emailed SKLUM highlighting the issue, providing photographic evidence, and politely requesting that SKLUM deliver the correct parts within a week or refund me in full. The request was time sensitive so I asked for confirmation of receipt and action by close of business the following day. I did not receive a response so I called SKLUM on their quoted phone number the following day (today) only to be advised that I have to go through a convoluted claims process to get the issue resolved. There was no acknowledgment of the complete mess they had made of the order or a willingness to rectify the situation. I was advised that the process involved completing an online form (duplicating all of the information already provided), then a review of the claim and, if accepted, collection and assessment of the items, before replacement items or a refund could be issued. I advised that this needed to be done immediately but person at SKLUM who I spoke to would not commit to this. I have subsequently had to complete the online form and re-provide my information, only for SKLUM to advise that they will respond "to advise of the progress of the claim" within 3-5 working days. Following that I will no doubt have to wait up to two weeks for the items to be collected, then assessed, before a refund can be issued. My offer for SKLUM to simply send me the correct items by the end of the week has long expired, despite this being totally reasonable and in the interests of both parties. Instead, I am now stuck with two extra large boxes full of completely useless furniture that I did not order. The stools cost a considerable amount of money and I need to order replacements from elsewhere urgently, so SKLUM's complete lack of co-operation on this matter is particularly frustrating. I understand that mistakes happen but it is incumbent on the service provider who makes such a fundamental and monumental mistake to acknowledge and rectify it quickly. Failure to do so is indicative of a very poor customer service culture. I very rarely write reviews unless I receive exceptional or terrible service, so big congratulations to SKLUM who have achieved the latter. Anyone who values decent customer service should avoid this company at all costs.