Placed an order on the 27th of March. Delivery 4-5 days! I even paid more for a partial delivery to receive the 1 product earlier. On the 03th of April i receive the email from SKLUM ´order is on its way/paquete in camino´ with a number from SEUR to track it. This number does not work and can not be found on the SEUR tracking website. I start calling with SKLUM waiting times of at least 10-15 minutes and customer service agents are very rushed and rude and can't wait to end the conversation quickly without providing you with really helpful information. They tell me it is normal that the tracking code does not work initially, and that in the same day or tomorrow it might start to work and i can track my order. I wait 1 day and it still does not appear. Since it is easter i decide to wait because customer care does not work on these days and for 4 days in a row, and it is impossible to reach them... Quite a bad service for such a company to not work during the holidays. Today i contact again after 20 minutes waiting time a very rushed worker replies me : I myself have to start an incident on the website myself BUT she does not have time to explain it to me. I find this ridiculous since its obviously not the client's fault the order did not arrive. Also that the customer care worker does not take 2 minutes time to explain the process well to me is far out horrible. I am very disappointed with SKLUM and it makes me sad to see they treat their customers so badly. Fecha de la experiencia: 11 de abril de 2023