ORDER: MDAOAEZQR Dear Sir or Ma'am, I bought a dining table from you. It arrived damaged and I would like to return the damaged table and get a new, undamaged one. I have filed a return claim in your website on 27th September and haven't heard from you. How is this legally regulated? According to the law, as a consumer I have the right to a decent product. If the product is defective, you as a seller are obliged to repair or replace the product free of charge and within a reasonable period of time. If this is not possible or is disproportionate to the defect, then I am entitled to a discount. This is stated in Article 7:22 of the Civil Code, seewetten.overheid.nl. The Netherlands Authority for Consumers and Markets (ACM) supervises these rules. You can read the rules at www.acm.nl. What do I expect from you? Because repair or replacement is not an option, I ask you for replacement of a discount of 200 euros. Do you not offer a solution? If you do not give me a discount, I will report this to ACM ConsuWijzer, the ACM consumer desk. And I may submit my complaint to The Disputes Committee. I trust that it will not have to come to this. I would like to receive your response by email within a week.